Selling is a tedious and rewarding job at the same time. When a salesman
knows how to go about his job effectively and efficiently, the sky will
be his limit as he will achieve a lot financially and career wise.
Sales
are the life wire of every business and as clearly stated by Samuel
Watson: “nothing happens until someone sells something”. The statement
simply says every other activity and continuity of a business relies on
the inflow of revenue from sales. Therefore the art of selling is very
important and should be understood and mastered.
A salesman or a business owner that intends to maximize sales and generate revenue should practice the following selling steps:
Have Product/Service Knowledge
This
is very important as you cannot offer what you have no information
about to your potential customers. The knowledge should be a totality of
how your product/service functions, its importance, its unique selling
proposition, the industry you are operating and other firms with
alternative offering competing with yours.
Prospecting
Try
to know the persons or organization that will likely patronize your
business, you should also have in mind the 20/80 rule as the big buyers
are always within the 20, you should work more towards winning them and
also on the 80 too.
Relationship and Trust
A
salesperson should have people skill and be able to freely discuss on
several subjects, he/she should be very professional in appearance and
conduct to be able to win prospects trust and friendliness. The ability
to listen is very important as customers need(s) can be easily known
through listening.
Presentation
Matching needs
through presentation after listening and knowing exactly what the
prospect needs is very crucial and should be done convincingly with
understandable features and benefits of your product/service.
Answer Objection Questions
Customers
have questions and doubts about why they should patronize your
business. Answer these questions in the most convincing manner and give
social proofs of your existing customers if you have to and also bring
forth your unique selling proposition (USP).
Close Selling
This
is the concluding part of the whole process. Always try to bring this
forward after objections are tackled and your potential customer is
convinced. Politely ask to get his/her order and then deliver quickly at
the best possible time and provide after sales services to pave way for
further businesses and referrals.
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